Terms and conditions

About These Terms and Conditions

In these Terms and Conditions “we” and “us” mean “Unique Line Trading”, and “you” means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products.

The Contract cannot be varied unless we agree to vary it in writing or by email.

Placing Your Order

You may place an Order by filling in the Purchase/Order Form on the Unique Line Trading Web Site (keratin-me.com) and clicking the “Proceed To Checkout“ button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Unique Line Trading website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Unique Line Trading will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Unique Line Trading and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

Unique Line Trading currently accepts Major Credit Cards and Cash On Delivery (COD only in the U.A.E). Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Sunday through Thursday.

We process credit card payments after you click the “Confirm Checkout” button. For credit card payments we will email an invoice to you with your Order Confirmation. Your invoice is your proof of purchase.

Please Note: Sometimes we are unable to accept credit cards issued by banks outside of UAE.

Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

Prices

Unique Line Trading always seeks to list Products with the most competitive prices. Unique Line Trading reserves the right to change prices for Products displayed at Unique Line Trading at any time before you place an Order. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon post code entry. Please note that promotional prices and shipping offers do not apply to wholesale, bulk or commercial orders.

Delivery Of Your Products

Delivery time takes up to 7 working days from the date your payment is received in the UAE, and can take up to 14 working days in all other locations unless otherwise stated by the international courier. In all instances estimated delivery times will be displayed at the check out for your Product. Unique Line Trading makes every effort to deliver your Product according to the estimated delivery times provided by Unique Line Trading at checkout. The estimated delivery times are in business days (Sunday through Thursday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. We encourage you to visit the “My Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Shipping

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address. Estimated shipping charges from our Dubai Distribution Centre are based on product price and weight and is calculated automatically at your checkout process. 

Refund Policy

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.

However, we accept returns for refunds or exchange, for items damaged in transit/shipping.

To be eligible for our return/refund/exchange policy you must email us within 2 days of receiving the Products to alert us of the damage and we will ship a replacement at our expense.

When a Replacement Product is arranged

A replacement for the same Product that you ordered will be shipped to the delivery address on the original order at our expense after we have received your returned Product. The delivery time for the replacement Product will be the same as stated for the original Product. Consumer Guarantees apply to all replacement products.

Your Data – Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Unique Line Trading Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Unique Line Trading Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While Unique Line Trading employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Unique Line Trading will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Fraud Protection or Prevention Procedures

When you place your Order by either a Credit Card you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card  account holders from online fraud.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Unique Line Trading. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Unique Line Trading reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No Unique Line Trading employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, Unique Line Trading is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Unique Line Trading, and Unique Line Trading shall be entitled to a reasonable extension of time for the performance of such obligations.